CarCover.Info Satisfaction Guarantee:
We want you to tell your friends about your good experience with us. If your experience with us is not satisfactory, please contact us and we will make it right.
If you are not satisfied with any product you purchase from CarCover.Info, you may return it for replacement, exchange, or refund. The product must be unused and it its original packaging. *Returns are not allowed on custom orders.
Returns and Exchanges:
We want you to have the best car cover possible. Within 30 days of receipt of your order, you may return any non-custom cover in its original condition, with its original packaging and accessories and we will issue a full refund for the price of the item.
Returns must be shipped pre-paid: we cannot accept CODs. If we are at fault, we will happily refund your actual ground shipping costs, not to exceed original shipping fee (not including handling, packaging or other fees). Overnight, 2nd Day or other premium shipping options are not reimbursable, so please ship ground.
Please allow one billing cycle for refunds to appear on your credit card statement. Orders paid by check or money order will be refunded by check.
You may also return items for exchange, provided they are in new and sale-able condition. If there is a price difference in your exchange, you may use a credit card or money order. If the exchange is not the result of an error on our part, normal shipping charges apply. Please label all returns or exchanges as such with the RMA number, this will expedite your order. We will gladly work with you to correct your issue and find the right product. We want you to be happy.
*Due to the custom nature of the following products, the following cover types cannot be returned or exchanged:
- All Custom Fit car covers.
- Any Sunbrella manufactured products.
If a custom cover does not fit properly, we will make adjustments at no charge. We want you to be happy with your CarCover.Info experience.
1. Please complete our Warranty/Return form.
2. We will call or e-mail you usually within 1-2 business days with an RMA number and shipping instructions. Product returned without an RMA number will be refused and will not be reimbursed.
Most of our customers are either repeat CarCover.Info customers or have been referred to us from previous CarCover.Info customers. Our most important goal is to make sure you are happy with your purchase such that you share your experience with others. We will do everything within our power to make you happy. If you have any concerns before, during, or after your purchase, please do not hesitate to contact us.
We welcome the opportunity to serve you!
Each individual product comes with a standard warranty to protect the consumer and ensure a quality product. CarCover.Info extends the Manufacturer's Warranty to the original purchaser for the original merchandise only. Manufacturers' policies and procedures may vary; shipping in both directions is not covered.
To request warranty services, please complete our Warranty/Return form.
Shipping times vary depending on the product. We may occasionally be out of stock on a particular model or item due to high-demand. We will happily backorder normal orders at your request. You will be advised within 24 hours of your order if the requested item is on backorder.
Credit Card Security:
Every credit card purchase you make at CarCover.Info is backed by our credit card guarantee. We guarantee that every credit card purchase you make at CarCover.Info will be 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result from shopping at CarCover.Info. If you feel more comfortable, you can submit your order online and call us with your credit card information by choosing the "phone" or "mail check" option when ordering.
CarCover.Info is not responsible for typographical errors. Prices are subject to change without notice. CarCover.Info shall be in no way responsible for the improper use of any merchandise purchased. Customers are strongly urged to exercise due caution and observe all appropriate safety measures when using any and all equipment purchased.
Remember, safety first.